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Terms of Use Privacy Policy Billing Terms

A Virtual Space Administrator has access to the ePolicyAgent. This web application is available for a monthly license fee based on the number of users in that Virtual Space per month.

If there is one Virtual Space Administrator for a Virtual Space, such person will be responsible for payment of any fees due for such Virtual Space. If there is more than one Virtual Space Administrator for a Virtual Space, the initial Virtual Space Administrator will be the billing party of record (the "Customer" or "Entity") unless otherwise changed.

The Customer agrees to pay for all products ordered through the ePolicy Agent web site using the payment method indicated, and provides ePolicyAgent express authorization to charge said fees to the Customer's payment provider at time of purchase. Fees owed depend on the quantity of Virtual Space Users per month. Payment of fees shall not be contingent on any events other than the quantity of Virtual Space Users per month, unless otherwise agreed in writing by both parties. Any attorney fees, court costs, or other costs incurred in collection of delinquent undisputed amounts shall be the responsibility of and paid for by Customer. If payment is not current, ePolicy Agent may immediately cease to provide any and all services to the customer. The fees paid for monthly Virtual Space usage are non-refundable, regardless of whether the Claimed Virtual Space is terminated prior to the end of the then-current monthly billing period.

Charges will automatically renew using the Customer's current credit card or ACH account number unless Customer cancels their Virtual Space Administration by email to info@epolicyagent.com fifteen (15) days prior to the renewal date to cancel such subscription. All cancellation requests will be processed within five (5) business days. Once the cancellation is processed, a confirmation email will be sent via the customer's email account on record with ePolicy Agent. If Customer has a question about a cancellation, Customer should contact ePolicy Agent at info@epolicyagent.com. The Company reserves the right to change its fees or billing methods at any time. The Company will provide timely notice to the affected Customers of any such changes.

It is the Customer's responsibility to promptly provide the Company with any contact or billing information changes or updates (including phone number, email address, credit card numbers, etc.). Account updates should be made online via in "Entity" section in the Maintenance tab within the "Administrator" section, once Customer has logged into www.epolicyagent.com. ePolicy Agent does not validate all credit card information required by the Customer's payment provider to secure payment.

The Customer must notify ePolicy Agent about any billing problems or discrepancies within 90 days after charges first appear on their Account statement. If it is not brought to ePolicy Agent's attention within 90 days, Customer agrees to waive their right to dispute such problems or discrepancies.

 
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